Return and Shipping Policy

At Ubiotools, we aim to ensure transparency and satisfaction in all transactions. Please review our Return and Shipping Policy carefully before purchasing. By completing a purchase, you agree to the terms outlined below.

 Return Policy

  1. Warranty Items:
  • For items sold with a 30-day warranty, the warranty period begins on the day the item is received.
  • If the item is non-functional or damaged during this period, Ubiotools offers the following resolutions:
    • Repair: We will cover parts and labor (up to the item’s sale price) to fix the issue.
    • Replacement: If repair is not possible, we may send a replacement unit.
    • Return: You may return the item for a refund (buyer is responsible for return shipping costs).

  • Items must be returned in the condition they were shipped and in original packaging, including any custom foam molds or protective materials.
  1. Non-Warranty Items:
  • Items sold “AS-IS” or classified as “Fair” are final sale and NOT eligible for return or refund. 
  1. Warranty Voids:
  • Misuse or User Error: If installation is not purchased and misuse or user error is determined, the warranty is void.
  • Relocation of Installed Items: Warranty is void if Ubiotools-installed items are moved or relocated without contacting Ubiotools for assistance. To maintain the warranty, Ubiotools must oversee any relocation of the equipment. 
  1. Return Shipping Responsibility:
  • Buyers are responsible for return shipping costs. If the item is damaged during return transit, the buyer must file a claim with their shipping carrier.
  • Restocking Fees: Cancelled orders or returned items may be subject to a restocking fee of up to 25%.
  • Shipping and handling fees are non-refundable. 

Shipping Policy

  1. Preferred Shipper and Shipping Fees:
  • If no preferred shipper is selected at the time of purchase, Ubiotools reserves the right to use its preferred shipping provider and will add shipping fees to the invoice (prepay and add).
  • Shipping fees are calculated based on package dimensions, weight, and the destination address. 
  1. Packaging Standards:
  • Equipment is carefully packaged to ensure safe delivery. If a return is necessary, items must be shipped back in their original packaging, including custom foam molds or protective materials, to avoid damage. 
  1. Software and Licenses:
  • Occasionally, Ubiotools may provide original software licenses, registration articles, or software media received with the equipment as a courtesy. These are provided “for testing purposes only.” It is the buyer’s responsibility to comply with the Original Equipment Manufacturer’s (OEM) End-User License Agreement (EULA) and to procure updated software, licenses, or revisions directly from the OEM.
  • Ubiotools bears no liability for the buyer’s non-compliance with OEM software agreements. 
  1. Shipping Damage or Claims:
  • If an item is damaged during return shipping, it is the buyer’s responsibility to file a claim with their shipping carrier. 
  1. FOB Origin (Freight on Board) – International Shipments
  • For equipment shipped outside the United States, the following terms apply under the FOB Origin (Freight on Board) policy:
  • Transfer of Responsibility:
    • Ubiotools’ responsibility ends when the equipment is handed over to the shipping carrier at our shipping point, warehouse, or authorized service center in the United States.
    • Once the equipment is in the possession of the shipping carrier, all risk of loss or damage during transit lies with the buyer. 
  • Insurance:
    • It is the buyer's responsibility to arrange for shipping insurance if desired. Ubiotools does not provide automatic insurance for international shipments.
    • In the event of loss or damage during transport, the buyer must file a claim directly with the shipping carrier. 
  • Warranties Voided:
    • All warranties, including those offered for Excellent and Good equipment, are voided for international shipments. This includes the 30-day warranty typically provided for domestic sales.
    • Equipment sold for export is provided "AS IS, WHERE IS," with no guarantees of functionality, condition, or future support.

Ubiotools reserves the right to modify shipping and handling practices based on specific customer or item requirements.

For any questions or concerns about our Return and Shipping Policy, please contact us.